See your response time before your client does.
ReplyTime watches every client conversation across WhatsApp, email, Slack, Instagram and more. The moment a message comes in through Zapier or Make, the clock starts — so you get alerted before you breach, not after your client complains.
14-day free trial · connect your first channel in 2 minutes
You already automate client messages. You just can't see how well it's working.
Client messages land in five different channels — you find out you were slow only when they tell you.
Your automation can ping Slack, but it doesn’t know what “late” means for this client.
When a client asks “how fast do you actually respond to us?” — you have no number to show them.
How it works
Create an API key, add one step to your existing Zapier/Make (or n8n, Pipedream, any webhook-capable tool) that fires when a message arrives and when you reply.
POST /api/v1/events/inbound
Authorization: Bearer rt_9fXk…
{"client":{"external_ref":"atlas-legal"},
"channel":{"type":"whatsapp"}}ReplyTime starts a countdown the moment a client messages you, using a target you set per client or channel — and stops it the moment you reply.
A Slack or email alert fires before — and if — you miss the deadline, so you catch it before the client does.
Everything you need to stay ahead
One place to see client response times across every channel and automation you already run.
One screen, every open conversation, counting down in real time.
WhatsApp, email, Instagram DM, Slack, your helpdesk — if it can trigger a webhook, ReplyTime can watch it.
Zapier, Make, n8n, Pipedream, or a raw webhook. We don’t lock you into one automation tool.
Your VIP client gets a 15-minute target. Everyone else gets an hour. Set it once, per client or per channel.
Slack or email, the moment a deadline is approaching or missed.
Export a clean report of your response times and compliance rate — proof you can actually hand to a client.
The best account managers already know their response time. Now you can prove it.
Export a report once a month and hand it to your client — or let it speak for itself in your next check-in call. Average response time, SLA compliance rate, broken down per client. Retention, made visible.
Start free — 14 daysOne plan. Everything included.
14-day free trial, card required. Cancel any time during the trial and you won't be charged.
Questions, answered
Do I need to switch tools?+−
No, connect it to what you already use.
What if I don’t use Zapier?+−
Any tool that can send a webhook works: Make, n8n, Pipedream, or your own script.
Does this replace my helpdesk?+−
No — it watches on top of it, it doesn’t touch your channels directly.
What counts as a “response”?+−
You define it: an outbound webhook event from your automation stops the clock.
Is my data safe?+−
Tenant-isolated, encrypted in transit.